GET THE RIGHT INFORMATION

- What is a Registered Migration Agent?

A registered migration agent can advise on visa requirements, help an applicant lodge a visa application and deal with the Department of Home Affairs (DOHA) on an applicant’s behalf. A registered migration agent can only be registered through the Office of the Migration Agents Registration Authority (OMARA). The OMARA is a discrete office attached to the Department of Home Affairs (DOHA).

- Does I-Migration have a registered Migration Agent?

YES, I-Migration has 3 Registered Migration Agents, Antony Wallace, registration number 0965140, Pacharanun (Amy) Suwinyatichaiporn, registration number 1385337 and Jocelyn Diaz, registration number 1569188. They are currently registered with the OMARA and are based at the I-Migration office.

- What is the difference between a General Migration Agent and Registered Migration Agent?

A registered migration agent is bound by the code of conduct found in the Migration Agents Regulations 1998 and MUST be approved and registered by the OMARA. If an applicant chooses to seek migration advice it is important that a registered migration agent is used. It is ILLEGAL in Australia to give advice about migration to Australia without being registered with the OMARA. There are heavy penalties for giving immigration assistance without being registered.

- I only have some quick questions about migration, can you answer them for me over the phone?

Anyone seeking professional migration advice from I-Migration is required to book a consultation where we’ll be able to talk about your circumstances in great depth and in detail.

- Do I have to make an appointment before coming to your office?

YES, an appointment must be made with I-Migration before visiting. You can book a consultation to meet with one of our register migration agents through our website www.i-migration.com.au/booknow.

- I'm outside Australia, how can we do consultations?

We offer consultations through Skype or via phone if you are unable to attend our office.

- What are your opening hours for consultations?

Our opening hours are Monday to Thursday from 8:30am to 5:00pm and Fridays between 8:30 am to 4:30pm. We also offer early appointments for people who cannot make it during working hours, such as meeting before 8:30 am.

- Do you charge for consultations?

Yes, all consultations are charged at $150 for a 45 min session. If you proceed with I-Migration after the initial consultation, the $150 is credited towards our fees as a payment.

- How can I pay for the consultation?

Your consultation can be paid prior to its commencement by cash, credit card or EFT (Electronic Funds Transfer). If you are outside Australia, please contact us through email.

- What documents should I bring to the consultation?

Please bring your passport and any documents that you may feel will be relevant to your case, eg. Qualifications, transcripts, CV.

- I have changed my name in the past, do I have to declare my previous name?

All visa applications and police checks require full disclosure of your current and previous names, whether you changed by deed poll, through marriage, or for any other reason.

- Can I apply for a visa if I have a criminal record?

Having a criminal record doesn’t prohibit you from applying for a visa, but may prohibit you from having it granted, depending on what visa you are applying for and the severity and details of your criminal record and personal circumstances.

- Why was my visa application refused?

The Department of Home Affairs (DOHA) will refuse applications if certain requirements are not met at the time of lodgement or decision of your visa. At I-Migration, we will not lodge an application if we don't believe it will have a high probability of being granted. However, if you come to I-Migration with a visa refusal decision from an earlier lodgement, we can assist you in the process of appealing the decision if you’re eligible.

- How long will it take to get a decision on my visa application?

There is no definitive time set on visa grants. Some visas take longer than others, depending on their complexity, quota and waiting periods. I-Migration will keep you updated on a regular basis with the progress of your application and assist you in lodging your visa ASAP, to get a result faster.

- Time frame for Refusal / Cancellation

If your visa has been refused or cancelled, it’s important that you act fast and notify us ASAP, as visa refusals and cancellations have a very limited window to appeal the decision. We will review the facts of your case and outline whether we think there is a chance of the decision being overturned. We will then represent your case at the Migration Review Division of the Administrative Appeals Tribunal (AAT) and advise what further pathway you may undertake.

- How much are your fees?

Our fees vary and depend on:

• Your visa application type.
•The amount of time it will take to prepare your application. Some visa applications take longer to prepare than others.
• The level of service you need.
• The complexity and circumstances of your case.
• Whether you have dependants.
• And a range of other factors. In your initial consultation you’ll be provided with an estimated fee range for your specific case.

- I'm currently overseas and I can't do an International bank transfer from my home country, how can I pay for the services fee?

We accept credit card payments that can be paid through our secured payment section on our website.

- I have documents in other languages, where can I translate these?

I-Migration can take care of translations for you and arrange to have them translated by an accredited translator, so it will comply with DOHA requirements.

- Can I take a photo of my original document instead of scanning it?

We require a proper colour scan of no less than 300x300 dpi of all documentation. There are also certain circumstances where we will need to sight original documentation.