Our agents will always do their best to provide you with an accurate assessment of your eligibility based on the information you provide. However, this does not guarantee ongoing assistance or that your application will be successful.

Providing Personal Information

It is vital that you provide the requested information prior to your consultation. Once you have booked a consultation you will be emailed the link to a Customer Record Form. This must be filled out at least before your consultation. 

Online Payment

Payment for consultations can be made online once you have booked a consultation through our online form. All online payment is handled securely through Stripe. You can find more information on the Stripe Privacy Policy here:  (https://stripe.com/au/privacy).

Promotional Discount Codes

If you have been referred to I-Migration and given a promotional discount code, this can be entered into the ‘Redeem Coupon’ section during the booking process to receive your discounted consultation fee.

Promotional codes are only valid for your first booking. If you reschedule your consultation the discount code will not apply.

Discounts cannot be applied to consultations relating to Visa Refusals or Cancellations. For these consultations the full price of $175.00 AUD applies.

Skype Consultations

Payment for Skype Consultations can be made online through Stripe (see above). Alternatively, to make a payment via direct debit please contact info@i-migration.com.au. There is a $15.00 AUD surcharge for international bank transfers.


If you need to reschedule your appointment you can do this through the online booking system or by calling us on (03) 9936 8874. You will not be able to reschedule your appointment online with less than 12 hours’ notice.


Refunds are not normally offered for cancelled appointments. We can offer full or partial refunds on a case-by-case basis for unforeseen circumstances.

Lateness and No Shows

If you are 15 minutes or more late to your appointment, your consultation will need to be rescheduled.

If you miss your appointment all together (without contacting I-Migration prior) you will not be issued a refund and blocked from booking a consultation online in the future.